Refund Policy

Last Updated: February 2026

Overview

At MedNext Academy, we want you to be confident in your subscription. This Refund Policy explains when you are eligible for a refund, how to request one, and how it will be processed.

Eligibility for Refunds

Student Monthly Plan (₹999/month)

Scenario	Refund Eligibility
First-time subscriber — within 7 days of purchase	✓ Full refund
First-time subscriber — after 7 days	✗ Not eligible
Renewal payments	✗ Not eligible
Technical issues preventing access (unresolved within 48 hours)	✓ Full refund

Student Annual Plan (₹8,999/year)

Scenario	Refund Eligibility
First-time subscriber — within 15 days of purchase	✓ Pro-rated refund for unused months
First-time subscriber — after 15 days	✗ Not eligible
Renewal payments	✗ Not eligible
Technical issues preventing access (unresolved within 48 hours)	✓ Full or pro-rated refund

Institutional Plan (₹50,000/year)

Institutional Plan refunds are handled on a case-by-case basis. Please contact institutions@mednext.academy directly.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

You changed your mind after the refund window has passed
You did not use the Platform during the subscription period
Your account was suspended due to a violation of our Terms and Conditions
The content did not meet your expectations, if the Platform functioned correctly and content was accurately described
Partial use of a subscription period

How to Request a Refund

Email support@mednext.academy with the subject line: Refund Request
Include: your registered email address, your order / transaction ID (found in your payment confirmation email), and the reason for the refund request.
We will review your request within 2 working days and respond with a decision.
Approved refunds are processed within 5–7 working days to the original payment method.

Processing Timeline

Step	Timeline
Request reviewed	Within 2 working days
Approval or rejection communicated	Within 2 working days
Refund initiated (if approved)	Within 2 working days of approval
Refund received in your account	5–7 working days (depends on your bank/card issuer)

Currency

All refunds are issued in Indian Rupees (INR). If your card was charged in a different currency, the refund will be in INR and your bank will apply the exchange rate at the time of processing.

Technical Issues

If you are unable to access content due to a technical issue on our end, please contact support@mednext.academy immediately. We will attempt to resolve the issue within 24–48 hours. If we cannot resolve it within 48 hours, you are eligible for a full refund regardless of the standard refund window.

Contact

For refund-related queries: support@mednext.academy

Subject line: Refund Request — [Your Email]

MedNext Academy — Fair pricing, transparent refunds.