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Refund Policy
MedNext Academy subscription refund terms: digital access is non-refundable except for billing errors, with your statutory consumer rights preserved.
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This Refund Policy explains when payments for MedNext subscriptions can be refunded, how to request a refund, and how refunds are processed. It applies to purchases made directly from MedNext Academy Private Limited (MedNext, we, us or our) through mednext.academy and the MedNext platform, and forms part of our Terms and Conditions. It does not limit any rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. What you are buying. MedNext subscriptions provide immediate access to digital educational content and features for a defined period. Because full access is delivered as soon as your subscription is active, subscription fees are non-refundable except in the specific situations set out below. You should review the plan, price and inclusions, shown before you pay, carefully before purchasing.
2. Subscriptions are non-refundable. Once a subscription is active, the fee for the current billing period is non-refundable, whether the plan is monthly or annual, including for change of mind, limited use, or partially elapsed periods. You can cancel at any time from your account settings; cancellation stops the next renewal, and you keep access until the end of the period you have already paid for. Turning off auto-renewal before the billing date is how you avoid a further charge.
3. When we always refund. Regardless of the above, we will refund payments made in error, specifically: duplicate charges for the same subscription period; amounts charged after you had validly cancelled; payments captured where the subscription was never activated for technical reasons on our side; and any other charge clearly made in error. If a payment is debited without the subscription activating, the amount is normally auto-reversed by the payment provider; if it is not, contact us and we will trace and refund it.
4. Not eligible for refund. Refunds are not provided for: dissatisfaction with examination results or outcomes, which no education provider can guarantee; unused time in a billing period after cancellation; accounts suspended or terminated for breach of our Terms and Conditions or Fair Usage Policy, such as account sharing, scraping or redistribution; and promotional or discounted periods where the offer terms stated they were non-refundable.
5. Institutional (B2B) purchases. Refunds and cancellation for institutional or business purchases are governed by the written agreement between MedNext and the institution, not by this policy. Learners whose access is provided by an institution should contact that institution first.
6. How to request a refund. For a charge you believe was made in error, email hello@mednext.academy with the subject line "Refund request", from the email address on your MedNext account, and include the date of payment, the plan, the amount, and the payment reference from your bank or payment app so we can locate the transaction.
7. Timelines and method. We acknowledge refund requests within 48 hours and decide them within the redressal timelines required under the Consumer Protection (E-Commerce) Rules, 2020. Approved refunds are made to the original payment method. Once we initiate a refund, banks and payment providers typically take 5 to 10 business days to credit your account; timing beyond initiation is controlled by your bank or payment provider.
8. GST treatment. Prices for individual learners in India include GST, and each payment is accompanied by a tax invoice. When a refund is approved, the amount refunded includes the GST charged on it, and we issue the appropriate credit note in accordance with GST law.
9. Grievances and consumer rights. If you are dissatisfied with the outcome of a refund request, you may escalate it to our Grievance Officer: Grievance Officer, MedNext Academy Private Limited, 31 Sangamam Nagar, Podanur, Coimbatore, Tamil Nadu 641023, India, email hello@mednext.academy (subject line "Grievance"). Grievances are acknowledged within 48 hours and resolved within one month. Nothing in this policy limits your right to approach the consumer dispute redressal fora under the Consumer Protection Act, 2019, including the commission with jurisdiction where you reside or work.
10. Changes and contact. We may update this Refund Policy from time to time; changes apply to purchases made after the change takes effect. For any question about this policy or a payment, contact MedNext Academy Private Limited at hello@mednext.academy.
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